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Guest Services Aget

Company Name:
Dolce Hotels and Resorts
## Job Description
The Guest Service Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. Essential functions include but are not limited to:
Greet guests in a friendly and warm manner ; perform guest check-in and check-out; solve guest-related problems within scope of responsibility.
Enter data into computer, including posting miscellaneous charges and entering wake-up call requests into PBX system.
Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or computer
Oversee all cash/credit card transactions and maintain a personal bank. Must understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and directions
May make restaurant, transportation or entertainment reservations for guests; may deposit guests'' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
Answer phones and relay messages to guests and associates; direct telephone calls, internal and external, to the proper party.
Send/receive faxes that come in to the front fax machine; ensure that incoming faxes are delivered to the appropriate recipient.
Generate reports for Front Desk, Engineering, and Housekeeping as necessary.
Establish and secure proper credit between the property and the guest.
Complete a daily shift audit and balance all account settlements, charges, etc.
Transport guests as needed.
Perform other guest services duties whenever necessary.
## Requirements
Minimum High School Diploma or equivalent.
One year minimum job related experience required, preferably within a front desk or customer service role
Valid, clean driver's license
Computer literate: Strong proficiency in MS Office (Outlook, Word, Excel, Power Point. Adaptable to learning new and customized software programs
Adept at managing fast paced environment and putting people at ease
Warm, personable and energetic demeanor with professional and pleasant phone manner
Comfortable interfacing with a diverse group of individuals
Exceptional oral and written communication skills in English
Exceptional attention to detail
Ability to prioritize, identify problems, and seek solutions and follow up and follow through with a variety of tasks
Projects a professional and polished image that inspires confidence and trust. Must be able to abide by the company appearance standards and compliance with the designated uniform.
Dedicated to exceeding service standards and providing services and standards to the highest caliber.
Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
Valid, clean driver's license
Adept at managing fast paced environment and putting people at ease
Proficiency in oral and written communication skills in English.
Must be able to work variable shift, weekends, holidays, and special events, as needed.
Must have employment eligibility in the U.S. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls. Must be able to lift up to 50 lbs. The employee frequently is required to talk or hear. Dolce Hotels and Resorts is an Equal Opportunity Employer M/F/V/D. We require consent to pre-employment drug testing for all positions.
Position Type: Full Time - Permanent
Requisition Number: 1352
Job Title: Guest Services Aget
Area of Interest: Guest Services/Front Office
Property Name: The H Hotel
City: Midland
State / Province: Michigan
Country: U.S.

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