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Patient Service Specilaisxt

Company Name:
MidMichigan Health
Patient Service Specilaisxt
Department: Float Pool - Midland (Clerical
Schedule: Casual
Shift: Days
Hours: Varies
PATIENT SERVICE SPECIALIST
Position Summary:This position acts as the front-line person and provides clerical, secretarial and receptionist support for the practice. Coordinates the patient flow process within the practice by answering the phone, scheduling appointments, registering patients, verifying insurance information, confirming patient demographic information and collecting payments. Coordinates activity between front office, clinical staff, patients and providers. As the primary contact person for the practice, demonstrates respect, kindness, compassion, courteousness and professionalism to patients, families and visitors. This position will demonstrate excellent customer service to a diverse patient population. Performs other diverse duties as assigned.
Qualifications:

Knowledge of reading, writing, mathematical and computer skills. High school diploma or equivalent required.

Associates degree preferred.

Knowledge of medical terminology, medical office policies, practices and procedures as normally acquired through two (2) years working in a medical office or similar setting.

Typing skills needed to register patients and other office tasks.

Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.
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